000 00424nam a2200157Ia 4500
005 20260206062029.0
008 260121s9999 xx 000 0 und d
020 _a0324314477
082 _a658.5
_b MET-S
100 _aMetters et al.
245 0 _aSuccessful Service Operations Management (2nd e)
260 _bThomson Learning
_c2006
300 _a405 p
650 _aTechnology/Applied Science, Management
942 _cBKS
999 _c360
_d360