<?xml version="1.0" encoding="UTF-8"?>
<record
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    xsi:schemaLocation="http://www.loc.gov/MARC21/slim http://www.loc.gov/standards/marcxml/schema/MARC21slim.xsd"
    xmlns="http://www.loc.gov/MARC21/slim">

  <leader>00454nam a22001577a 4500</leader>
  <controlfield tag="005">20260922031603.0</controlfield>
  <controlfield tag="008">260922b        |||||||| |||| 00| 0 eng d</controlfield>
  <datafield tag="020" ind1=" " ind2=" ">
    <subfield code="a">9788177587623</subfield>
  </datafield>
  <datafield tag="082" ind1=" " ind2=" ">
    <subfield code="a">658.812</subfield>
    <subfield code="b">DYC-C</subfield>
  </datafield>
  <datafield tag="100" ind1=" " ind2=" ">
    <subfield code="a">Jill Dyche</subfield>
  </datafield>
  <datafield tag="245" ind1=" " ind2=" ">
    <subfield code="a">The CRM Handbook:</subfield>
    <subfield code="b">a business Guide to Customer Relationship Management </subfield>
  </datafield>
  <datafield tag="260" ind1=" " ind2=" ">
    <subfield code="a">India </subfield>
    <subfield code="b">Dorling Kindersley</subfield>
    <subfield code="c">2013</subfield>
  </datafield>
  <datafield tag="300" ind1=" " ind2=" ">
    <subfield code="a">331p.</subfield>
  </datafield>
  <datafield tag="650" ind1=" " ind2=" ">
    <subfield code="a">Applied sciences, Customer relations</subfield>
  </datafield>
  <datafield tag="942" ind1=" " ind2=" ">
    <subfield code="c">BKS</subfield>
  </datafield>
  <datafield tag="999" ind1=" " ind2=" ">
    <subfield code="c">919</subfield>
    <subfield code="d">919</subfield>
  </datafield>
  <datafield tag="952" ind1=" " ind2=" ">
    <subfield code="0">0</subfield>
    <subfield code="w">2026-09-22</subfield>
    <subfield code="1">0</subfield>
    <subfield code="4">0</subfield>
    <subfield code="7">0</subfield>
    <subfield code="a">MAIN</subfield>
    <subfield code="b">MAIN</subfield>
    <subfield code="c">Applied Science </subfield>
    <subfield code="d">2026-09-22</subfield>
    <subfield code="e">Purchased</subfield>
    <subfield code="l">0</subfield>
    <subfield code="o">658.812 DYC-C</subfield>
    <subfield code="p">P0898</subfield>
    <subfield code="r">2026-09-22 03:16:58</subfield>
    <subfield code="y">BKS</subfield>
  </datafield>
</record>
