Jill Dyche <br/><br/>
The CRM Handbook:  a business Guide to Customer Relationship Management  

 - India   Dorling Kindersley  2013 
 - 331p. 
<br/><br/><label>ISBN: </label>9788177587623 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Applied sciences, Customer relations
<br/><br/><label>Dewey Class. No.: </label>658.812  / DYC-C