Metters et al. <br/><br/>
Successful Service Operations Management (2nd e) 

 -  Thomson Learning   2006 
 - 405 p 
<br/><br/><label>ISBN: </label>0324314477 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Technology/Applied Science, Management 
<br/><br/><label>Dewey Class. No.: </label>658.5  /  MET-S